Frequently asked questions

Do you ship worldwide?

Yes, we do.

Are there taxes on shipments to the EU?
VAT will be shown at checkout for shipments to the EU.  

How long will it take for my maps to arrive? 
We ship with Royal Mail from the UK - generally posting your items within 24 hours of the order. On average, post within the UK takes 1-3 working days; across Europe takes 4-10 working days; and beyond takes up to 10-20 working days (but normally faster).

Please note that we do not include tracking by default.

How about the matchboxes? 
We ship these to UK addresses with Evri. Should take 1-3 working days. We will have an international shipping solution in place as soon as possible.

Do your maps sell in stores?
Our maps are available in independent bookshops worldwide. Our list of stockists is here

My order has not arrived yet. What can I do?
Please check the link on your status page. Or email us at
How can I contact you?
Please email 

Do you have a press pack for your latest map?
Product shots and press releases of our latest publications are available here.

Do you take client work?
Due to our publishing schedule, Blue Crow Media is rarely available for client projects. However, you may contact us at to discuss if you think it is a good fit.

Where can I find information about refunds and terms and conditions?
This is all available here.


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