FAQs

Do you ship worldwide?
We ship to almost all countries.

Are there duties on shipments to the EU?

We have resumed shipments to most EU countries. However, we are currently unable to ship to Bulgaria, Croatia, Czechia, Denmark, Greece, Hungary, Latvia, Lithuania, Poland, Romania and Slovenia. Hopefully this will change soon. 

We are registered with the EU Import One-Stop Shop (IOSS). For orders below €150, EU VAT is charged and paid at checkout, so no further charges should apply on delivery. For orders above €150, customs duties may be payable on delivery.

If you receive a request for customs payment on an order below €150, this is an error — please forward it to us at info@bluecrowmedia.com and we'll sort it out.

All EU orders are tracked; the tracking link is in your order confirmation email. Please keep an eye on it so as not to miss your package.

Last updated 28 September 2026.

Are there duties on shipments to the US?
We have resumed shipments to the United States. Prices now include the 10% tariffs and we are shipping Postal Delivered Duties Paid (PDDP) via Royal Mail. This means that duties have been pre-paid and should result in seamless shipping. This is a new arrangement for us, so please do contact us by responding to your order confirmation email if anything should go wrong. All orders to the US are tracked. 

How long will it take for my products to arrive? 
We normally ship with Royal Mail from the UK - generally posting your items within 24 hours of the order. Typically, post within the UK takes 2–3 working days; across Europe, 4–10 working days; and further afield, up to 10–20 working days (but normally faster).

Please note that we do not include tracking by default on UK orders.

How about the matchboxes? 
We ship these to UK addresses with Yodel. They should take 1-3 working days.

Do your titles sell in stores?
Our titles are available in independent bookshops and museum shops worldwide. Our list of stockists is here.

My order has not arrived yet. What can I do?
Please check the link on your status page, or email us at info@bluecrowmedia.com. We are kind people, so please send us a nice email and we will sort things out.
 
How can I contact you?
Please email info@bluecrowmedia.com. 

Do you have a press pack for your latest publication?
Product shots and press releases of our latest publications are available here. 

Where can I find information about refunds and terms and conditions?
This is all available here.