FAQS

When are final Christmas posting dates?

Royal Mail provides the following for 2024:

UK - 18 December

Europe and North America - 10 December

Japan, Australia and New Zealand - 5 December

Elsewhere - 2 December

Do you ship worldwide?

Yes, we do.

Are there taxes on shipments to the EU?
VAT will be shown and paid at checkout for shipments to the EU.

How long will it take for my maps to arrive? 
We normally ship with Royal Mail from the UK - generally posting your items within 24 hours of the order. On average, post within the UK takes 1-3 working days; across Europe takes 4-10 working days; and beyond takes up to 10-20 working days (but normally faster).

Please note that we do not include tracking by default. 

How about the matchboxes? 
We ship these to UK addresses with Yodel. Should take 1-3 working days.

Do your maps sell in stores?
Our maps are available in independent bookshops worldwide. Our list of stockists is here. 

My order has not arrived yet. What can I do?
Please check the link on your status page. Or email us at info@bluecrowmedia.com. We are kind people, so please send us a nice email and we will sort things out.
 
How can I contact you?
Please email info@bluecrowmedia.com. 

Do you have a press pack for your latest map?
Product shots and press releases of our latest publications are available here.

Do you take client work?
Please contact us at info@bluecrowmedia.com to discuss.

Where can I find information about refunds and terms and conditions?
This is all available here.